Overview
This Refund Policy describes the conditions under which Sigma AI Consulting will or will not issue refunds for subscriptions to the AI Fahes AI Visibility Platform ("Platform").
AI Fahes is a subscription-based SaaS platform. Our refund policy is designed to be clear and fair: because the Platform delivers measurable, AI-generated intelligence immediately upon use, refunds are tied to whether the service has been used โ specifically, whether a GEO audit scan has been performed.
By subscribing to the Platform, you agree to this Refund Policy as part of our Terms of Service.
No Refund After First Scan
Once a subscriber has performed a single GEO audit scan on any domain, the Platform is considered to have been used and the subscription is non-refundable. No refund will be issued regardless of the number of scans performed thereafter, the subscription tier, or the remaining time in the billing period.
A "scan" is defined as any completed GEO audit initiated through the Platform, including but not limited to:
- A full GEO Audit of any domain
- An AI Query Test submitted for any domain
- Any audit resulting in a GEO Readiness Score being generated
This policy applies because the Platform delivers AI-generated audit intelligence โ including your GEO score, dimensional breakdown, issue identification, and prioritized action plan โ immediately and irrevocably upon scan completion. The value of the Platform is delivered at the moment of the first scan.
Eligible Refund Window
To be eligible for a refund under this window, all of the following must be true:
- Your refund request is submitted within 7 calendar days of your subscription activation date
- No audit scan of any kind has been performed on your account
- Your account has not generated any GEO Readiness Score or audit report
- Your request is submitted from the email address associated with your registered account
Refund eligibility is verified against our system audit logs. If a scan is detected on your account โ regardless of whether you received or reviewed the results โ the refund request will be denied.
Non-Eligible Scenarios
No refund will be issued in the following circumstances:
| Scenario | Refund |
|---|---|
| One or more audit scans have been performed on the account | Not eligible |
| Refund request submitted more than 7 days after subscription activation | Not eligible |
| Dissatisfaction with audit scores or recommendations | Not eligible |
| Failure of AI systems to cite your website (this is not a platform guarantee) | Not eligible |
| Accidental subscription or plan upgrade โ if a scan was performed | Not eligible |
| Change of business plans or strategy after subscription | Not eligible |
| Subscription within 7 days, no scan performed, request submitted on time | Eligible |
How to Request a Refund
To submit a refund request within the eligible window:
- Send an email to info@aifahes.com from the email address registered on your account
- Use the subject line: Refund Request โ [Your Account Email]
- Include: your full name, your registered email address, your subscription date, and a brief statement that no scans have been performed
We will verify the request against our audit logs and respond within 5 business days.
Processing & Timeline
Approved refunds are processed as follows:
- Verification: We review and verify your request within 5 business days of receipt
- Notification: You will be notified by email of the decision
- Processing: Approved refunds are returned to the original payment method within 10 business days of approval
- Bank delays: Additional time may be required by your bank or payment provider and is outside our control
Refunds are issued in the original transaction currency. Sigma AI Consulting is not responsible for any currency conversion fees charged by your bank.
Cancellation vs. Refund
When you cancel a subscription:
- Your subscription remains active until the end of the current billing period
- You retain access to all Platform features until the period ends
- No further charges are made after the current period
- No partial refund is issued for unused days in the current period
To cancel your subscription, contact us at info@aifahes.com.
Exceptional Circumstances
At our sole discretion, we may consider refund requests outside the standard policy in cases of documented technical failure on our part that prevented use of the Platform entirely. Such requests must:
- Be submitted within 14 days of the issue occurring
- Include documentation of the technical failure
- Be sent to info@aifahes.com with supporting evidence
Sigma AI Consulting reserves the right to determine whether a reported issue constitutes a qualifying technical failure. We will respond to all such requests within 10 business days.
Mandatory refund rights granted under applicable consumer protection law in your jurisdiction are not affected by this policy and will be honored as required.
Contact
For all refund-related enquiries:
Sigma AI Consulting
1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States
Email: info@aifahes.com
Website: aifahes.com
We aim to respond to all refund enquiries within 5 business days.